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FREQUENTLY ASKED
QUESTIONS
Online shopping can feel like you're taking a risk sometimes. That's why we put together this list of FAQ's to help answer your questions. Our goal is to be as transparent as possible because want you to feel confidant while shopping with us for your cancer patient gift.
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Which countries do you ship to?We currently only ship to Canada and the United States.
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Where will my order ship from?We've partnered with a print-on-demand order fulfillment company with facilities worldwide. They use their expertise to determine which location is the most efficient for printing your order. Once completed, your order will ship from that location.
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What shipping methods do you offer?We actually don't ship the products ourselves. Instead, we've partnered with a print-on-demand company that prints and ships our products directly to our customers. They have a variety of shipping methods and use their state-of-the-art logistics software to analyze the order and determine the most efficient shipping method based on your location and where your item is being printed. In addition, every package is given a tracking number so you can easily see when the package is due to arrive.
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What happens if I provided an incorrect shipping address on my order?If you provided an incorrect address, or an address that is considered insufficient by the shipping courier, the shipment will be returned to our print-on-demand (fulfillment) company. You will be responsibile for reshipment costs once we have confirmed an updated address with you. Please verify your address carefully to avoid any returns. For US Customers - to make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
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What happens if the tracking of my package says delivered but I can't find it?For packages with a tracking status of delivered, we suggest you check the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them Please note, we will not be liable for lost packages with a tracking status of delivered. We suggest you contact the shipping company directly with your tracking number to obtain more information.
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My order is past the anticipated delivery date and hasn't arrived. What should I do?Once your package is shipped, it will have a status of either being "In Transit" or "Delivered". Please check the status of your tracking number before proceeding with the steps below. "In Transit" tracking status - For packages that have a correct shipping address and an "in transit" tracking status, but somehow got lost in transit, rest assured we will cover the cost of reprinting and shipping the replacement item to you if it cannot be found. Simply get in touch with us at info@myglobalforce.com with your order number and we'll work with the shipping and/or fulfillment company to get it sorted out. Please note, all claims must be submitted no later than 14 days after the estimated delivery date. "Delivered" tracking status - For packages with a tracking status of delivered, please check the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them Please note, we will not be liable for lost packages with a tracking status of delivered. We suggest you contact the shipping company directly with your tracking number to obtain more information.
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Why did my package get returned to myGlobalForce?If your package has been returned, it's likely due to one of the following reasons: · The delivery address was incorrect or incomplete (e.g. misspelled or missing information) · The shipping company was unable to access the address after several attempts (eg. blocked entrance, animal interference, etc.) · The package was not collected from the pickup point (eg. post office, courier, customs, etc.) after it was delivered · The package was refused by someone at the delivery location In the event your package is returned to us, we recommend emailing us at info@myglobalforce.com to verify your shipping address. Please note, you will be liable for reshipment costs once we have confirmed an address with you.
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Will I be charged customs (duties / taxes) on my order?An additional customs and tax fees can occur on international orders and you are responsible for payment of the fee (if applicable). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
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Can my purchase be marked as a gift to avoid customs (duties and taxes)?Unfortunately, due to shipping regulations, we cannot mark any purchases as a gift.
ORDERS
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Which countries do you ship to?We currently only ship to Canada and the United States.
-
Where will my order ship from?We've partnered with a print-on-demand order fulfillment company with facilities worldwide. They use their expertise to determine which location is the most efficient for printing your order. Once completed, your order will ship from that location.
-
What shipping methods do you offer?We actually don't ship the products ourselves. Instead, we've partnered with a print-on-demand company that prints and ships our products directly to our customers. They have a variety of shipping methods and use their state-of-the-art logistics software to analyze the order and determine the most efficient shipping method based on your location and where your item is being printed. In addition, every package is given a tracking number so you can easily see when the package is due to arrive.
-
What happens if I provided an incorrect shipping address on my order?If you provided an incorrect address, or an address that is considered insufficient by the shipping courier, the shipment will be returned to our print-on-demand (fulfillment) company. You will be responsibile for reshipment costs once we have confirmed an updated address with you. Please verify your address carefully to avoid any returns. For US Customers - to make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
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What happens if the tracking of my package says delivered but I can't find it?For packages with a tracking status of delivered, we suggest you check the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them Please note, we will not be liable for lost packages with a tracking status of delivered. We suggest you contact the shipping company directly with your tracking number to obtain more information.
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My order is past the anticipated delivery date and hasn't arrived. What should I do?Once your package is shipped, it will have a status of either being "In Transit" or "Delivered". Please check the status of your tracking number before proceeding with the steps below. "In Transit" tracking status - For packages that have a correct shipping address and an "in transit" tracking status, but somehow got lost in transit, rest assured we will cover the cost of reprinting and shipping the replacement item to you if it cannot be found. Simply get in touch with us at info@myglobalforce.com with your order number and we'll work with the shipping and/or fulfillment company to get it sorted out. Please note, all claims must be submitted no later than 14 days after the estimated delivery date. "Delivered" tracking status - For packages with a tracking status of delivered, please check the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them Please note, we will not be liable for lost packages with a tracking status of delivered. We suggest you contact the shipping company directly with your tracking number to obtain more information.
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Why did my package get returned to myGlobalForce?If your package has been returned, it's likely due to one of the following reasons: · The delivery address was incorrect or incomplete (e.g. misspelled or missing information) · The shipping company was unable to access the address after several attempts (eg. blocked entrance, animal interference, etc.) · The package was not collected from the pickup point (eg. post office, courier, customs, etc.) after it was delivered · The package was refused by someone at the delivery location In the event your package is returned to us, we recommend emailing us at info@myglobalforce.com to verify your shipping address. Please note, you will be liable for reshipment costs once we have confirmed an address with you.
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Will I be charged customs (duties / taxes) on my order?An additional customs and tax fees can occur on international orders and you are responsible for payment of the fee (if applicable). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
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Can my purchase be marked as a gift to avoid customs (duties and taxes)?Unfortunately, due to shipping regulations, we cannot mark any purchases as a gift.
SHIPPING
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Which countries do you ship to?We currently only ship to Canada and the United States.
-
Where will my order ship from?We've partnered with a print-on-demand order fulfillment company with facilities worldwide. They use their expertise to determine which location is the most efficient for printing your order. Once completed, your order will ship from that location.
-
What shipping methods do you offer?We actually don't ship the products ourselves. Instead, we've partnered with a print-on-demand company that prints and ships our products directly to our customers. They have a variety of shipping methods and use their state-of-the-art logistics software to analyze the order and determine the most efficient shipping method based on your location and where your item is being printed. In addition, every package is given a tracking number so you can easily see when the package is due to arrive.
-
What happens if I provided an incorrect shipping address on my order?If you provided an incorrect address, or an address that is considered insufficient by the shipping courier, the shipment will be returned to our print-on-demand (fulfillment) company. You will be responsibile for reshipment costs once we have confirmed an updated address with you. Please verify your address carefully to avoid any returns. For US Customers - to make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
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What happens if the tracking of my package says delivered but I can't find it?For packages with a tracking status of delivered, we suggest you check the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them Please note, we will not be liable for lost packages with a tracking status of delivered. We suggest you contact the shipping company directly with your tracking number to obtain more information.
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My order is past the anticipated delivery date and hasn't arrived. What should I do?Once your package is shipped, it will have a status of either being "In Transit" or "Delivered". Please check the status of your tracking number before proceeding with the steps below. "In Transit" tracking status - For packages that have a correct shipping address and an "in transit" tracking status, but somehow got lost in transit, rest assured we will cover the cost of reprinting and shipping the replacement item to you if it cannot be found. Simply get in touch with us at info@myglobalforce.com with your order number and we'll work with the shipping and/or fulfillment company to get it sorted out. Please note, all claims must be submitted no later than 14 days after the estimated delivery date. "Delivered" tracking status - For packages with a tracking status of delivered, please check the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them Please note, we will not be liable for lost packages with a tracking status of delivered. We suggest you contact the shipping company directly with your tracking number to obtain more information.
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Why did my package get returned to myGlobalForce?If your package has been returned, it's likely due to one of the following reasons: · The delivery address was incorrect or incomplete (e.g. misspelled or missing information) · The shipping company was unable to access the address after several attempts (eg. blocked entrance, animal interference, etc.) · The package was not collected from the pickup point (eg. post office, courier, customs, etc.) after it was delivered · The package was refused by someone at the delivery location In the event your package is returned to us, we recommend emailing us at info@myglobalforce.com to verify your shipping address. Please note, you will be liable for reshipment costs once we have confirmed an address with you.
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Will I be charged customs (duties / taxes) on my order?An additional customs and tax fees can occur on international orders and you are responsible for payment of the fee (if applicable). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
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Can my purchase be marked as a gift to avoid customs (duties and taxes)?Unfortunately, due to shipping regulations, we cannot mark any purchases as a gift.
REFUNDS, RETURNS & EXCHANGES
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Which countries do you ship to?We currently only ship to Canada and the United States.
-
Where will my order ship from?We've partnered with a print-on-demand order fulfillment company with facilities worldwide. They use their expertise to determine which location is the most efficient for printing your order. Once completed, your order will ship from that location.
-
What shipping methods do you offer?We actually don't ship the products ourselves. Instead, we've partnered with a print-on-demand company that prints and ships our products directly to our customers. They have a variety of shipping methods and use their state-of-the-art logistics software to analyze the order and determine the most efficient shipping method based on your location and where your item is being printed. In addition, every package is given a tracking number so you can easily see when the package is due to arrive.
-
What happens if I provided an incorrect shipping address on my order?If you provided an incorrect address, or an address that is considered insufficient by the shipping courier, the shipment will be returned to our print-on-demand (fulfillment) company. You will be responsibile for reshipment costs once we have confirmed an updated address with you. Please verify your address carefully to avoid any returns. For US Customers - to make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
-
What happens if the tracking of my package says delivered but I can't find it?For packages with a tracking status of delivered, we suggest you check the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them Please note, we will not be liable for lost packages with a tracking status of delivered. We suggest you contact the shipping company directly with your tracking number to obtain more information.
-
My order is past the anticipated delivery date and hasn't arrived. What should I do?Once your package is shipped, it will have a status of either being "In Transit" or "Delivered". Please check the status of your tracking number before proceeding with the steps below. "In Transit" tracking status - For packages that have a correct shipping address and an "in transit" tracking status, but somehow got lost in transit, rest assured we will cover the cost of reprinting and shipping the replacement item to you if it cannot be found. Simply get in touch with us at info@myglobalforce.com with your order number and we'll work with the shipping and/or fulfillment company to get it sorted out. Please note, all claims must be submitted no later than 14 days after the estimated delivery date. "Delivered" tracking status - For packages with a tracking status of delivered, please check the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them Please note, we will not be liable for lost packages with a tracking status of delivered. We suggest you contact the shipping company directly with your tracking number to obtain more information.
-
Why did my package get returned to myGlobalForce?If your package has been returned, it's likely due to one of the following reasons: · The delivery address was incorrect or incomplete (e.g. misspelled or missing information) · The shipping company was unable to access the address after several attempts (eg. blocked entrance, animal interference, etc.) · The package was not collected from the pickup point (eg. post office, courier, customs, etc.) after it was delivered · The package was refused by someone at the delivery location In the event your package is returned to us, we recommend emailing us at info@myglobalforce.com to verify your shipping address. Please note, you will be liable for reshipment costs once we have confirmed an address with you.
-
Will I be charged customs (duties / taxes) on my order?An additional customs and tax fees can occur on international orders and you are responsible for payment of the fee (if applicable). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
-
Can my purchase be marked as a gift to avoid customs (duties and taxes)?Unfortunately, due to shipping regulations, we cannot mark any purchases as a gift.
PRODUCT FAQ's
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